Fulfillment Policy
Last updated: April 21, 2026
This Fulfillment Policy describes how Apex Engage Digital delivers digital services purchased through our website. It applies in addition to our Terms of Service and Refund Policy.
1. Nature of services
All services offered on this website are digital, professional services. There are no physical goods shipped, and no shipping carriers, customs duties, or import fees apply.
2. Order acknowledgement
Once your payment is successfully processed by Stripe, you will receive an automated order confirmation email containing your order number, the package purchased, and the amount charged. A team member will follow up within one (1) business day to begin the engagement.
3. Kick-off
Within 1 business day of payment, we will:
- Send you a kick-off email with a project intake form (when relevant).
- Schedule a 30–45 minute kick-off call (when relevant for Growth and Apex packages).
- Share a project workspace (Notion, Linear, or shared folder) where you can track progress in real time.
4. Estimated delivery times
Delivery times are estimates. Actual timelines depend on package complexity, response times, and the availability of materials and access.
Audit / Starter packages
- Typical delivery: 3–5 business days after kick-off.
- Includes: technical audits, single-asset deliverables (e.g., a logo), creator sourcing lists.
Growth packages
- Typical delivery: 10–21 business days after kick-off.
- Includes: theme customizations, GA4 rebuilds, brand kits, content sprints, single-channel ad management for 30 days, micro influencer campaigns.
Apex packages
- Typical delivery: 21–45 business days after kick-off, plus the engagement period for managed services.
- Includes: full custom storefront builds, server-side analytics, full identity systems, multi-channel ad management, integrated search programs.
5. Communication
- Weekly updates — every Friday by end of day, you receive a written or Loom recap of progress.
- Async first — most communication happens by email and the project workspace; calls are scheduled when needed.
- Response window — we respond to client messages within 1 business day, Monday–Friday, 9am–6pm CT, excluding U.S. federal holidays.
6. Revisions
Each package includes a defined number of revision rounds (see the package description on the relevant service page). Additional rounds beyond the included scope can be added for an additional fee, quoted in writing in advance.
7. Final delivery and handoff
At the end of an engagement we provide:
- All final deliverables (code, assets, dashboards, reports) in editable source formats.
- A written handoff document covering setup, credentials, and how to maintain the work.
- A 30-day post-launch support window (Apex packages) for bug fixes related to delivered work.
8. Delays caused by client inputs
If a project is delayed because we are waiting on assets, feedback, account access, or approvals from you, the delivery estimate will shift accordingly. We will document such delays in the weekly update.
9. Cancellation before kick-off
If you wish to cancel before any work has begun, please refer to our Refund Policy, which provides for a full refund within 48 hours of purchase if work has not started.
10. Failed delivery
In the rare event that we are unable to deliver the agreed scope (e.g., due to a force majeure event affecting our team), we will notify you in writing, refund the unworked portion of the engagement promptly, and assist you in transferring any partial work product.
11. Contact
Questions about delivery for a specific order? Email [email protected] with your order number.